Process automation consulting for small business
Stop copying the same information between inboxes, chats, and spreadsheets.
We developed a chat-based support ticketing system. It takes in an issue and routes it to the right person, so nothing sits unnoticed. We bring the same thinking to your business: find the repetitive steps and automate the ones that don't need a person.
What we do
Automated intake
Requests arrive through chat or a form with the details your team needs.
Smart routing
Each request goes to the right person based on rules you set.
Less manual follow-up
Reminders, status updates, and hand-offs happen on their own.
Faster resolution
Requests that arrive complete and in the right hands get resolved sooner.
Connected to your tools
We link your CRM, email, and calendars so information is entered once.
One person from design to support
I design it, build it, and support it.
Common questions
Which processes are worth automating?
The ones you repeat often, that follow clear rules, and that depend on someone remembering.
Will automation replace my people?
No. It handles repetitive steps so your people can do work that needs judgment.
Can you automate something we already do in a spreadsheet?
Often, yes. A spreadsheet is a good map of the process.
Related
Talk to us about automating your process
Tell us which task eats your week.